Terms & Conditions

By booking our services, you confirm that you are the legal owner of the dog(s) or have obtained permission from the legal owner to authorise our services. It is your responsibility to provide accurate and up to date information regarding your dog(s).  

Owners must disclose any medical conditions, behavioural issues or special requirements their dog(s) may have prior to the commencement of services. All dogs must be up to date on vaccinations, flea/tick treatments and worming. Proof of vaccination may be requested. We reserve the right to refuse or discontinue service for any dog showing signs of illness, aggression or behaviour that may pose risk to others.

Dogs must wear secure collars or harnesses and have ID tags with up to date contact information. We will not allow dogs off-leash unless explicitly authorised in writing by the owner and in safe, secure areas. Your dog's safety is our priority but we cannot be held liable for injuries, accidents or loss of dogs resulting from unforeseen circumstances beyond our control. 

Cancellations must be made at least 48 hours in advance to avoid being charged in full. In the event we need to cancel due to unforeseen circumstances, we will provide as much notice as possible and reschedule where feasible.

Walks will proceed in most weather conditions. However, in extreme weather (e.g. heavy storms, extreme heat, snow) walks may be shortened, rescheduled or replaced with indoor activities for the safety of you dog(s). 

Invoices will be sent on a weekly basis and will be due on Fridays. If you do not pay on time late payment fees may apply. We accept cash and bank transfer. Full refunds will be provided if services are cancelled in accordance with our cancellation policy. For house sitting services longer than 2 night we will require a 50% deposit to secure the booking. 

While we take every precaution to ensure your dog's safety, we cannot be held responsible for any injury, illness or damage caused to your dog, other animals, property or third party during our services unless resulting from our negligence. The owner is liable for any damage or injury caused by their dog while under our care.  

If keys are provided for home access, they will be stored securely and labeled anonymously. Keys will be returned upon request. The owner must ensure access to the property is safe and secure. 

In the event of any emergency, we will contact you immediately. If you are unreachable, we will use your designated emergency contact or seek veterinary care if required. Any veterinary costs incurred during an emergency will be the responsibility of the owner.  

Photos or videos of your dog(s) may be taken during walks and used for marketing or social media purposes. If you do not wish for your dog's images to be used, please inform us in writing. 

All personal information provided to us will be kept strictly confidential and only used for the purposes of providing our services. 

We reserve the right to update or modify these terms at any time. Clients will be notified of any significant changes in advance. 

By booking with Lead & Learn Dog Walking and Training, you acknowledge that you have read, understood and agreed to these terms and conditions. 

For any questions, please contact use at info@leadandlearndogtraining.co.uk